File Sync
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      Install the File Synchronization Service

       


      DOWNLOAD MANUAL ON HOW TO INSTALL 


      Once your company has access to the File Sync feature, it will need to be installed. 

      Click on the button below for the complete technical guidance regarding the installation.



      SYSTEM CONFIGURATION


      The Delogue Synchronization service operates on Windows operating system having .net Framework 4.5 installed. It is compatible with Windows OS having .Net framework 4.5 or above. 

      The application requires a connection to the Internet in order to update files to Amazon S3. Updated files on Amazon S3 can be seen using popup displayed on click of “Link Files” button in Delogue PLM Style Files tab or style header.

      After installation, “Delogue Synchronization Service” can be used immediately without any further configuration if there are not more than 50 files in the synchronized folder. Otherwise, the user needs to wait for 2 hours for first-time synchronization up. 

      It is always recommended to wait 2 hours after the installation to get the synchronization folder synchronized with Amazon S3 for the first time. Later, the user doesn't need to wait for synchronization.

      If any file is not uploaded due to any exception, try to upload that file again after 10-15 minutes.

      HARDWARE CONFIGURATION


      The following are the points for hardware configuration which can be considered for better performance.

      • C drive must have more than 5 GB of free space
      • RAM should be at least 4 GB
      • Windows 7 and above is recommended with 64-bit operating system.

      INSTALLATION STEPS

       

      NOTE: The service needs to be installed on the file server where the folder you want to synchronize is placed.
          
      Always remember to run the installation as Administrator.


      There are quite a few steps involved in the installation process - they are listed below.

      it is important that you follow them in the order they are listed.

      If you feel overwhelmed, feel free to contact us at support@delogue.com and we will help.

      STEP 1: In Delogue PLM: Navigate to Admin Tab > General Settings > File Synchronization

      STEP 2: Click on the link "Download Synchronization Setup"

      STEP 3: On the File server: Open the downloaded folder which will be a zip file

      STEP 4: Extract Zip. Once extracted, there will be two files at the extracted location (DelogueFileSyncServiceSetup.exe and FileSyncServiceData.txt)

      STEP 5: Click on the Setup file (DelogueFileSyncServiceSetup.exe)

      STEP 6: Provide administrator credential if the user doesn't have these admin rights

      STEP 7: While installing, please provide the configuration file (FileSyncServiceData.txt from the extracted folder)

      STEP 8: Select the folder name which needs to be synchronized with Amazon S3

      STEP 9: Finish the installation

      STEP 10: Check, if the service is installed and started automatically (Type  Services.msc in the search window, and it will display installed services. Check for “Deloguesyncservice” if it is installed or not)

      STEP 11: If the service is not started and there is an option to start the service, then start the service manually

      STEP 12: In case the service is still not started, please go to the installation path  (C:\Program Files\Delogue\FileSynchronizationService), Open “ErrorLog.Txt” and check for an error, if this file is created

      Download the Installation guide and follow it closely

      USING THE FILE SYNC SERVICE


      1) Scheduled synchronization

      Service will run scheduled synchronization every 5 minutes to synchronize all the content. Any changes made when scheduled synchronization is running will be synchronized on the next scheduled synchronization. 5-minute timer for scheduled synchronization will start after the service completes syncing all current changes made.


      2) Close files when done editing

      Always close the file after editing, otherwise, it might not be updated in Amazon s3.


      3) Special characters in the file name

      Files that should be synchronized should not contain special characters in the file name. The following characters will be changed to “_” in Delogue PLM: “&”, “%”, “#”, “<”, “>”, “\”, “?”, “/”, “ “


      4) How Delogue File sync will treat a filename

      Example 1.png as the same as Example_1.png” because “ “ will be replaced with “_”