Introduction & best practice
Getting support in Delogue is quick and easy. Whether you have a question about a feature, run into a technical issue, or need guidance on best practices, there are two ways to reach the Delogue support team. For the fastest experience, start with the Delogue AI Agent - available directly in your knowledge base. If the AI cannot resolve your issue, it will automatically route you to the CS team, just like sending us an email.
Table of contents
Contact the support through the AI Agent
The Delogue AI Agent is the fastest way to get help. It is available directly in the bottom-left corner of the knowledge base and can answer most questions instantly — no waiting required.
If the AI Agent is unable to resolve your issue, it will automatically create a support ticket on your behalf - exactly like sending an email to our support team. A member of the Delogue Customer Success team will then follow up with you directly. Your conversation with the AI agent and any attached files/images will also be forwarded to us for context.
- Click the chat icon in the bottom-left corner of any page in the knowledge base
- Type your question in the chat window
- The AI Agent will search Delogue's documentation and provide a guided answer
TIP: Use the screenshot feature found in the message box to add more context to the question or issue you are having.
Contact us by email
Prefer to write directly to a person? You can always reach the support team by email.
- Send your question or issue to: support@delogue.com
- Include a clear description of what you need help with
- Attach relevant screenshots if applicable — this helps us resolve your issue faster
TIP: Write a clear subject line that describes the area of your problem — for example: "Sample request not visible" or "Unable to add users in Admin".
What happens after you reach out
Whether you contacted us via the AI Agent or email, here is what to expect:
- You will receive a confirmation email once your ticket is registered
- A member of the Delogue Customer Success team will review your request and get back to you
- Response times may vary depending on the complexity of the issue and current volume
NOTE: Support is handled during business hours. If you reach out outside of business hours, you will hear from us on the next business day.