Dashboard FAQ

Below we have gathered a selection of the most frequently asked questions regarding the Delogue Dashboard

DASHBOARD FAQ

1. Why can I not see all the needed sample requests in my dashboard?
   In all the styles where you are the contact person, you will automatically see the sample requests in the Dashboard. For Styles where you are not the contact person, you need to use the heart icon to follow the style and the sample requests will appear in the Dashboard.
   
   In the 'WHO' drop-down list you can also select which contact person's Sample Request you need to see. You can also select 'All'.
   
   
   
2. Does the supplier see all the needed sample requests?
   Your supplier can all the sample requests for styles they are assigned to.
   
   
3. Why does the style not show in the Dashboard?
   Only when a style is published, it will appear in the Dashboard. Start by checking the state of the style in question. 
   
   

4. Why are my sample requests canceled?

   Sample requests are only canceled for any of the following 4 reasons:

   1. When a new measurement chart is imported from another style. Always make sure to read the pop-up message in this process and follow the steps.

   2. When a style is cancelled

   3. If the size range has been changed in the measurement chart tab.

   4. If you deactivate a style variant color in Items List and you have an active sample request for this style variant color.

      However, you can easily reactive them - read more about it here.

5. I have set a sample request to be received by mistake. Can I undo it?
   Yes, you can change the sample request back to the 'Requested' state. 
   - Select the sample request line in the dashboard.
   - In the 'Bulk update' pop-up window, change the state of the sample
   - Click on 'update'.