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How To Use Two-Factor Authentication

We will explain how you install the 2-Factor Authenticator and what you should do if you get a new phone

Table of contents

 

before you start

1) Your company admin will have to enable 2-factor authentication for your user account. Read more about how to enable 2-factor authentication here.

 

Step-by-step Guide

Activating Two-factor authentication

When the company you work at is using 2-factor login and your company admin has set up the 2-factor login, you need to do the following:

Navigate to: Delogue login page

  • Make sure you have installed the Google Authenticator app on your phone - it can be downloaded from the App Store or Google Play
  • The first time you log in after 2-factor login has been enabled, you will be asked to type an authentication code to be able to proceed with your login

 

  • Scan the QR code with the Google Authenticator app
  • Type in the code the Google Authenticator app gives you
  • Click on the green 'Activate' button
  • You are now logged into Delogue

 

Logging In With Two-Factor Authentication

After you have activated the 2-factor authentication for your account, the Delogue login page will first ask you for a code from the Google Authenticator app. 

  • Open your Google Authenticator app
  • Type in the code the app provides
  • Click on the green 'Login' button
  • You are now logged into Delogue


 

Using a new phone

In case you get a new phone and you want to log in with the 2-factor login again, follow the steps below:

Navigate to: Delogue login page

  • Install the Google Authenticator app on your new phone
  • Contact your company admin to regenerate the QR code - read more about how to regenerate the QR code here
  • After the QR code has been regenerated, scan the QR code with the Google Authenticator app
  • Type in the code the Google Authenticator app provides
  • Click on the green 'Activate' button
  • You are now logged into Delogue

 

Next steps

Two-Factor Authentication - Admin Setup